At ZEN Farms, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

30-Day Return Policy

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition you received it: unworn or unused, with tags, and in the original packaging.
  • A receipt or proof of purchase is required.

To start a return, please contact us at info@zenfarmsusa.com.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, feel free to contact us anytime at info@zenfarmsusa.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and work quickly to make it right.

Exceptions / Non-Returnable Items

Some types of items cannot be returned, including:

  • Perishable goods (e.g., food, plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

If you are unsure about the eligibility of your item, please contact us at info@zenfarmsusa.com.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the desired item.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status of your refund.

If approved, the refund will be issued automatically to your original payment method.

Please remember:

  • It may take some time for your bank or credit card company to process and post the refund.